LXV International Conference on Nuclear Physics
«Nucleus 2015. New Horizons in Nuclear Physics,
Nuclear Engineering, Femto- and Nanotechnologies».
Conference is devoted to the 60th anniversary of Joint Institute for Nuclear Research

June 29 – July 3, 2015, Peterhof, Saint-Petersburg

 
 

Frequently Asked Questions:

How can I register for the Online reservation system?
How to get to my Personal area?
What to do if you forgot your login/password?
How can I pay?
Types of payment
How can I get financial documents (receipts)
How to know that my payment is accepted?
How can book a hotel room and other services?
How can I obtain a visa?
How can I cancel my hotel reservation?

How can I register in the Online reservation system?
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For registration please click on the following link: "Online registration". Then, press the button "Registration" and fill in all the necessary online forms. Under no circumstances do we divulge any information about an individual to a third party, except in the event of explicit will of your wish. A confirmation email with your login and password will be sent to you upon successful registration in order for you to be able to enter your "Personal area".

How do I get to my Personal area?
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After receiving your confirmation email, please go back to the "Online registration". Then, click on "Personal area" and fill in the login and password fields. In case you are still not able to log in or have any other questions, please do not hesitate to contact conference manager by email nucleus-2015@onlinereg.ru.

What should I do if I forgot my login/password?
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If your personal login/password is lost, please go back to the "Online registration"  and enter the section "Login/password reminder". At the next page fill in the email that you provided during the registration. 

We will send your login/password to this email.

How can I pay?
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All payments (registration fee, hotel accommodation, visa support, etc.) can be done separately or at once. To make payment, please use your login and password and enter the section "Orders and Payments".
PLEASE NOTE: you should make a booking in order to see this section.
We regret but we do not accept private and company checks or Eurocheques.
Step 1: Go to the section "Orders and Payments". Choose the services that you want to pay for at the moment (tick the box next to the service) 
Step 2: Select type of payment
Step 3: Fill in your credit card information or print a receipt (a bill). Then, pay the receipt.

Types of payment
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Payments can be made in three different ways:
1. Payment via Credit card
2. Payment by Bank transfer
3. Internet payment

If you need further information concerning the payments, please proceed to "Payment information".

How can I get financial documents (receipts)?
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You can get the original invoice from the manager at the conference desk. We can also send you the scanned documents by email.

How to know that my payment is accepted?
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We will immediately send you the confirmation that your payment is accepted by email after we receive the payment.

How can I book a hotel room or other additional services?
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Hotel accommodation, visa support and others can be ordered at your Personal area. You need to enter the appropriate section and make your choice.

How can I obtain a visa?
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Rustour Service Agent provides participants with tourist visa support papers (invitation and hotel voucher). Rustour Service Agent has a reference number with the Russian Ministry of Foreign Affairs.
Visa support documents are issued based on a personal information submitted by each participant during the registration (section "Visa Support" ) or on your email request sent to: nucleus-2015@onlinereg.ru.
Rustour LLC provides visa support papers ONLY after receiving hotel accommodation payment or the hotel confirmation booked on your own. 
You can find more information about obtaining a visa at the section Visa support.

How can I cancel my hotel reservation?
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If the participant would like to cancel his hotel reservation and/or optional tour booking the notification letter together with the request for the reimbursement should be sent to the Rustour Service Agent by email: nucleus-2015@onlinereg.ru
All refunds will be made within 2 weeks according to the Cancellation terms after the conference has been finished.