Frequently Asked Questions:
For registration please click on the following link: "Online registration". Then, press the button "Registration" and fill in all the necessary online forms. Under no circumstances do we divulge any information about an individual to a third party, except in the event of explicit will of your wish. A confirmation email with your login and password will be sent to you upon successful registration in order for you to be able to enter your "Personal area".
After receiving your confirmation email, please go back to the "Online registration". Then, click on "Personal area" and fill in the login and password fields. In case you are still not able to log in or have any other questions, please do not hesitate to contact festival manager by email email@example.com.
If your personal login/password is lost, please go back to the "Online registration" and enter the section "Login/password reminder". At the next page fill in the email that you provided during the registration.
We will send your login/password to this email.
All payments (registration fee, hotel accommodation, visa support, etc.) can be done separately or at once. To make payment, please use your login and password and enter the section "Orders and Payments".
PLEASE NOTE: you should make a booking in order to see this section.
We regret but we do not accept private and company checks or Eurocheques.
Step 1: Go to the section "Orders and Payments". Choose the services that you want to pay for at the moment (tick the box next to the service)
Step 2: Select type of payment
Step 3: Fill in your credit card information or print a receipt (a bill). Then, pay the receipt.
Payments can be made in three different ways:
1. Payment via Credit card
2. Payment by Bank transfer
3. Internet payment
If you need further information concerning the payments, please proceed to "Payment information".
You can get the original invoice from the manager at the festival desk. We can also send you the scanned documents by email.
We will immediately send you the confirmation that your payment is accepted by email after we receive the payment.
Hotel accommodation, visa support and others can be ordered at your Personal area. You need to enter the appropriate section and make your choice.
Rustour Service Agent provides participants with tourist visa support papers (invitation and hotel voucher). Rustour Service Agent has a reference number with the Russian Ministry of Foreign Affairs.
Visa support documents are issued based on a personal information submitted by each participant during the registration (section "Visa Support" ) or on your email request sent to: firstname.lastname@example.org.
Rustour LLC provides visa support papers ONLY after receiving hotel accommodation payment or the hotel confirmation booked on your own.
You can find more information about obtaining a visa at the section Visa support.
If the participant would like to cancel his hotel reservation and/or optional tour booking the notification letter together with the request for the reimbursement should be sent to the Rustour Service Agent by email: email@example.com.
All refunds will be made within 2 weeks according to the Cancellation terms after the festival has been finished.